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AI receptionist and chatbot for UK businesses

Not just a chatbot.Not just a receptionist.An AI client services assistant.

Evrella answers your clients from your own pages and documents, in their own language, books the appointment, passes you every enquiry and tells you what matters next.

  • Answers 24/7
  • Set up in minutes
  • 30 days free, no card
  • 0 queues at reception

The videos play on YouTube. Pressing play loads YouTube’s player, which may store data on your device. Watch on YouTube

Try her now

Put a question to Evrella

Each demo is Evrella set up as a business’s own assistant, the same one a client puts on their website. Ask her what its clients ask, here on this page, on WhatsApp or in her voices. No sign-up.

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Get a free 30-day demo built from your website

No commitment, nothing to install.

Connecting you to

Built for professionals and service businesses

Who Evrella is for

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  • An accountant’s desk in the evening, with Evrella answering on the laptop

    Accountants, financial advisers and brokers

    • “Do I need to go onto Making Tax Digital?”
    • “What do you charge?”
    • “Can you help me remortgage?”

    Answered at 10pm, with a link to your page: general information from what you publish, never financial advice.

    Evrella for accountancy practices
  • A solicitor’s meeting table with case files, and Evrella answering on the phone beside them

    Solicitors and legal practices

    • “What will my house purchase cost?”
    • “Do you deal with probate?”

    Your SRA price and service pages put to work, answering enquiries about conveyancing, probate and more.

    Evrella for solicitors
  • A clinic’s reception and waiting room, with Evrella answering on the tablet at the front desk

    Healthcare clinics, surgeries and private practices

    • “Are you taking new patients?”
    • “How much is a private consultation?”

    Opening hours, prices and first appointments answered from your pages: general information, never medical advice.

  • Plans, keys and a tape measure on a van’s dashboard, with Evrella chatting on the phone

    Property services: maintenance, builders and trades

    • “Do you cover my area?”
    • “How much is a boiler service?”
    • “Can someone come and quote for an extension?”

    Areas, services and prices from your pages; site visits booked from your calendar, quote requests passed to you.

Also a good fit for vets, schools and nurseries: anywhere people ask the same questions every day.

Everything she does

Web developer or agency? Use Evrella on your own site and on your clients’ sites, and earn 20% of what each client pays for their first 12 months, as long as you tell each client you referred them. The partner programme

Why choose Evrella

Better for your clients, time back for you, at a price that fits

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  • A better experience for your clients

    Clients get the right information the moment they ask: a clear answer from your own pages, the link to read more, and a booking or a call back when they need one. No call centre queue, and no waiting for office hours.

  • Give yourself time back

    The questions you answer every week, by email, on the phone, at the end of a long day: Evrella answers them for you. Your hours go back to your clients and your work.

  • A sharper first impression

    Every enquiry gets a prompt, accurate answer from your own pages, in the client’s own language, evenings and weekends included. The first impression of a firm that is organised and always there.

  • A professional receptionist you can afford

    A receptionist used to mean a hire most small businesses could not justify. Evrella answers for you from £39 a month.

Before she answers

She reads your business before she answers anyone

Evrella is not a chatbot that guesses. Before her first conversation she reads your website and the documents you give her, and every answer comes from what she read.

  1. 1

    Your website

    Every page, or only the ones you choose. She keeps her own index of what each page says, and links the page an answer came from.

  2. 2

    Your documents

    Prices, policies, how you work: anything your site doesn’t say. Upload a file or write it in the console, and she answers from it alongside your pages.

  3. 3

    Kept up to date

    She re-reads your site every night or every week, as you choose. Change a price on your site and her answers follow.

She learns your business once and answers from the same knowledge on your website, on WhatsApp and on the phone. If it isn’t in what she read, she says so rather than guessing.

What she answers from, in Evrella Knowledge

How the chatbot works

See Evrella Chatbot, WhatsApp and Calls at work

One Evrella, every channel. She answers with the same knowledge whether someone types on your website, messages you on WhatsApp or picks up the phone: an answer from your own pages, a time from your calendar, or their details taken for your team. The conversation below is drawn as it happens on a client’s website; WhatsApp and calls are set up with you.

  1. 1

    Find content on your website

    Evrella reads every page of your website and keeps her own index of it. She answers from the page that actually says it, and links that page so the visitor can read it for themselves.

  2. 2

    Book an appointment

    With Booking, she offers the free times from your calendar inside the chat and confirms the one the visitor picks.

  3. 3

    Leave your details

    When a question needs your team, she says so and offers the Leave your details button. The enquiry reaches your team by email and text.

And if your site doesn’t cover a question, she says so. She won’t pretend it does.

The chat and the console, part by part

What sets her apart

What makes Evrella different

Evrella isn’t a general-purpose chatbot: she is an AI client services assistant, built for one role, the front desk of a professional or service business, and works from what you publish: she shows the page each answer came from, says so when your pages don’t cover a question, books the consultation or passes you the enquiry, and lets you write the answers that matter most yourself. She’s made by a UK company and hosted on AWS in London.

  • Secure, and built to scale

    Your data is encrypted at rest and in transit, kept to your own account and never used to train a model. She runs on AWS in London and grows with your traffic.

  • Easy to install on any website

    One line of code, with step-by-step guides for WordPress, Wix, Squarespace and Shopify. Nothing to rebuild.

  • Speaks your visitors’ languages, with no translated site

    She replies in the language each visitor writes in, from your pages as they are: there’s no translated copy of your website to pay for or keep up to date. She reports to you in yours.

    How she opens new markets
  • Website, WhatsApp and phone

    She answers on your website with every plan. WhatsApp comes with every plan, and the phone with every plan.

    Hear her voices
  • Answers from your pages, and says when she doesn’t know

    Every answer comes from your own pages and documents. If the answer isn’t there, she says so and takes the visitor’s details instead. She gives general information from your pages, not legal, financial or medical advice.

  • Books appointments

    Visitors pick a free slot from the calendar you already keep, inside the chat, and it’s confirmed there and then.

  • Tells you about every lead

    An email, and a text to a UK mobile, the moment someone leaves their details. Every lead waits for you in the console.

  • Reads your site and keeps up with it

    She reads your website and the documents you give her, then re-reads the site every night or every week, as you choose. Change a price and her answers follow.

Everything she does

How the console works

See Evrella Console at work

Screenshots of the working app: where your team follows every conversation, lead and booking.

Swipe or scroll along the row, and tap a screen to see it full size.

  1. View your dashboard

    01

    View your dashboard

    The dashboard shows today’s conversations, new leads, this week’s bookings and the questions waiting for an answer, and you can try her on the same page.

  2. View your leads

    02

    View your leads

    Everyone who gets in touch is listed with their details, what they asked for and a summary of the conversation. Add notes and follow each enquiry from new to closed.

  3. View your bookings

    03

    View your bookings

    The appointments Evrella books are on your calendar. Open a day to mark each one completed, a no-show, or cancelled.

  4. View your conversations

    04

    View your conversations

    Read every conversation visitors have with Evrella. Search, filter, and reply yourself when you need to.

What it takes

What it takes, and what it costs.

What your business needs

  1. 1A website or documents with your up-to-date answers
  2. 2Someone who can paste one line into your site (there are guides for WordPress, Wix, Squarespace and Shopify)
  3. 3An email address for enquiries, and a UK mobile if you want them by text too

Terms

  • No set-up fee. Without a card when the trial ends she pauses, and nothing is deleted.
  • Extra use is pay as you go, only from credits the owner chooses to buy, so there are no surprise bills.
Plans, limits and your trial

Pick a plan. Every one starts with 30 days free.

Every plan includes

  • Answers in any language, from your website and documents
  • Leads emailed to you
  • Appointment booking with Google Calendar
  • Team roles

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  • Business

    from £149 / month£1,490 / year

    For busy practices with several websites

    5,000 credits a month: about 5,000 AI replies, or about 1,250 call minutes, or any mix

    • Website chat3 chatbots
    • WhatsAppIncluded
    • Phone line1 phone number
    • TeamUp to 10 people
    • Pay as you go4p a credit
    Try free for 30 daysTalk to us

    For several sites or numbers, volume rates, a DPA or an SLA.

Custom

Talk to us

Evrella for your own team

We connect Evrella to your business’s internal web services and APIs, so she answers from the systems you already run, and we deploy her for internal use: your staff ask her, not your customers.

  • Connected to your internal web services and APIs
  • Deployed for your staff, for internal use
  • Scoped, built and priced with you

Yearly prices, limits and channels

Before you decide

“Someone else looks after our website.”

They only need to paste one line into it. Without a website, Evrella can start from your documents.

“Our pages don’t say enough.”

Start with what you have and add documents or written answers as you go. The questions she couldn’t answer show you what to write next.

“Our clients want a person.”

Evrella doesn’t pretend to be one. When she can’t help she offers the Leave your details button, and the enquiry reaches your team by email and text.

How to install

Put her on your website

Screenshots of the working app, from reading your site to putting her on it: one line of code, with step-by-step guides for WordPress, Wix, Squarespace and Shopify.

Swipe or scroll along the row, and tap a screen to see it full size.

  1. Read your site

    01

    Read your site

    Evrella reads the pages of your website and keeps track of what she learned from each. You choose which pages she uses and when she reads them again.

  2. Configure your assistant

    02

    Configure your assistant

    Choose her language, how she handles questions about prices, and the picture visitors see. The preview beside it shows each change straight away.

  3. Install on your website

    03

    Install on your website

    Prove the website is yours, then paste one short snippet into it, or send it to whoever looks after your site.

Watch the 2-minute set-up

Set up Evrella in two minutes

Read the transcript

Welcome

Hi, I'm Evrella. In the next two minutes, I'll show you how to set me up in your Evrella console, so I can start answering your customers.

Before you start: open the set-up checklist

When you sign up, you get 30 days free. Open the Getting started checklist in the help bar. There are four steps: teach me, personalise me, choose what I do, and install me. The first three tick themselves as you go.

Step 1 of 4: Teach Evrella

Step one: teach me. In My Content, type your website address, find all the available pages, and let me read them. I can re-read your site every night or every week, so I always stay up to date. You can also add documents, write answers to common questions in your own words, and confirm the opening hours and contacts I'm allowed to share.

Step 2 of 4: Personalise her

Step two: personalise me. In Settings, give me a name, a welcome message and some suggested questions. Pick my language, how I talk about prices, my picture and your brand colour. The live preview shows every change straight away.

Step 3 of 4: Choose what she does

Step three: choose what I do. I handle conversations and leads, and I can take bookings too. Add your services and hours. Connect Google Calendar so I never offer a time when you're busy, and get notified by email or text.

Step 4 of 4: Install on your website

Step four: install me. Prove the website is yours, then paste one line of code into your site. There are simple guides for WordPress, Wix, Squarespace and Shopify.

Final check: test it and go live

Finally, test me. Use Test Your Assistant to chat with me just like a customer would. Your dashboard shows every conversation, lead and booking, and if you ever need a real person, the Help Desk is right there.

Start your 30 days free

That's it, you're ready. Start your 30 days free at evrella.com.

You’re not on your own while you set her up

  • Getting started

    A checklist in the console’s side bar takes you through four steps: teach Evrella, personalise her, choose what she does, and install her. The first three tick themselves once the console sees them done.

  • Evrella Help Desk

    Beta

    A guide built into the console answers how to set her up, what a setting does and how to put her on your website. It can see your settings, never your website or your visitors’ conversations.

  • A person when you need one

    If the Help Desk’s answer isn’t what you needed, choose “Talk to a person at puglieseweb”: our support team picks up the same conversation and replies there. Or email info@evrella.com.

Try free for 30 days

Who builds it

Who is behind her, and where your data goes.

Emanuele Pugliese, founder of PuglieseWeb

Emanuele Pugliese

Founder, PuglieseWeb

15+ years of cloud architecture in payments, at Discover and Capital One

Emanuele runs Evrella the way he ran payment systems: every decision written down, nothing reaches production by hand, and a measured cost behind every plan.

Emanuele’s profile and recommendations

Data, infrastructure, responsibility

  • Evrella is built and run by PuglieseWeb Ltd, registered in England and Wales (company number 17078772).
  • Stored in the UK, on AWS in London. Answers are generated in the UK or the EU, so what a visitor types may be processed in the EU. Never used to train AI models.
  • Links in her answers can only point to your own pages: any other link is removed before the visitor sees it.

Where your data goes

What a customer says

In a customer’s words

I’ve now installed Evrella on the Sophisticated Cloud website and I’m very happy with it. It feels like a natural addition rather than something that has been bolted on for the sake of having an AI feature. For me, the appeal is simple. My website can now provide another level of assistance to visitors when I am not at my desk, while still directing people towards me when they need a conversation with a real person.

Sophisticated CloudClaudia TinnirelloFounder, Sophisticated Cloud

Read the full article

Our first customer was us

We built what we needed, and ran it on ourselves first

PuglieseWeb helps businesses move to AI-driven processes, safely and under control. We only sell products we run on our own business, and Evrella is one of them.

Like most small firms, we couldn’t answer every enquiry the moment it arrived and still do the work. Today Evrella answers our clients on our website and on WhatsApp, day and night. If it didn’t work for us, we wouldn’t sell it to you.

Who uses Evrella

  • PuglieseWeb

    PuglieseWeb: our own support, since day one

  • FinoTherm

    FinoTherm: low-profile radiant heating and cooling, Italy

  • Sophisticated Cloud

    Sophisticated Cloud: web design studio, Hampshire

  • CSTAI srl

    CSTAI srl: automation and innovation, Italy

Let her answer. Then decide.

Try Evrella on your own pages for 30 days. No card, and nothing to pay during the trial.

Got a question first? The answers are here